Privacy policy

Last updated: November 2025

This Privacy Policy describes how True Faith Naturals LLC (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from truefaithnaturals.com (the “Site”).

By accessing or using the Site, you agree to the terms of this Privacy Policy.

If you have any questions, contact us at:
📧 hello@truefaithnaturals.com

1. Information We Collect

We collect personal information to provide and improve our services. The types of information we collect include:

A. Information You Provide Directly

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by third-party payment processors)
  • Order history
  • Any information submitted through forms, surveys, reviews, or customer support

We do not store full credit card numbers. Payment information is encrypted and processed by Shopify’s certified payment providers.

B. Information Automatically Collected

When you visit the Site, we automatically collect certain information, including:

  • IP address
  • Browser type
  • Device and operating system information
  • Pages viewed
  • Time spent on the Site
  • Referring website
  • Cookies, pixels, and similar technologies

This information is used for analytics, security, and improving website performance.

C. Cookies & Tracking Technologies

We use cookies and similar tracking tools to:

  • Enable site functionality
  • Maintain your shopping cart
  • Improve user experience
  • Analyze traffic
  • Deliver personalized content

You may disable cookies in your browser settings, but certain features of the Site may not function properly.

2. How We Use Your Information

We use your personal information for purposes including:

  • Processing and fulfilling orders
  • Providing customer support
  • Communicating order updates
  • Improving website functionality
  • Detecting and preventing fraud
  • Personalizing your shopping experience
  • Complying with legal obligations
  • Sending marketing messages (only with your consent)

You may opt out of marketing emails at any time by clicking “unsubscribe” or emailing us at hello@truefaithnaturals.com.

3. Sharing Your Personal Information

We share your information with trusted service providers who assist in operating our business, including:

A. Shopify

Our store is hosted on Shopify. Shopify collects, stores, and processes your personal data according to its Privacy Policy.

B. Payment Processors

(Shop Pay, Apple Pay, Google Pay, PayPal, credit card processors)

C. Shipping & Fulfillment Partners

Carriers such as USPS, UPS, FedEx may receive relevant shipping information.

D. Analytics & Advertising Services

If applicable, we may use tools such as Google Analytics or Meta Pixels to improve ad performance and understand site behavior.

We do not sell personal information.

We may also disclose information if required by law, lawful request, or to protect our rights.

4. Data Retention

We retain order information for our records unless and until you request its deletion.

5. Your Rights

Depending on your region, you may have rights under GDPR, CCPA/CPRA, or other data protection laws, including:

  • Right to access your personal information
  • Right to correct inaccurate information
  • Right to request deletion
  • Right to opt out of certain data uses
  • Right to withdraw consent

To submit a request, contact hello@truefaithnaturals.com.

6. Security

We take appropriate technical and organizational measures to protect your information.
However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our Site may contain links to third-party websites.
We are not responsible for the content or privacy practices of external sites.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 13.
We do not knowingly collect information from children.

If a child has submitted personal data, contact us immediately.

9. International Users

If you access the Site from outside the United States, be aware that your information may be transferred to and processed in the U.S.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes take effect immediately upon posting to this page.

11. Contact Information

For questions, concerns, or privacy requests:

📧 hello@truefaithnaturals.com
True Faith Naturals LLC
Fort Myers, Florida, USA