Refund policy

Last updated: November 2025

We hope you love your True Faith Naturals candle. If there’s ever an issue, we’re here to help.

Returns (Unused Candles Only)

For safety and quality reasons, we can only accept returns on unused, unlit candles.

To be eligible for a return:

  • The candle must be unused and in its original condition
  • The return request must be submitted within 7 days of delivery
  • The customer is responsible for return shipping costs (unless the item was damaged or incorrect)

Once we receive and inspect the return, we will issue a refund to your original payment method, minus any shipping costs.

To start a return, email us at hello@truefaithnaturals.com with:

  • Your name
  • Order number
  • Reason for return

Exchanges (Damaged or Defective Items)

If your candle arrives broken, cracked, or leaking, we will gladly replace it.

Please email hello@truefaithnaturals.com within 48 hours of delivery with:

  • Your order number
  • A brief description of the issue
  • Clear photos of the candle and packaging

Once reviewed, we will arrange a replacement.

Natural characteristics such as frosting, slight color variations, or minor surface texture changes are normal for soy and beeswax candles and are not considered damage.
We only replace items that arrive physically damaged during shipping.

Non-Returnable Items

We are unable to accept returns on:

  • Used or lit candles
  • Sale or discounted items
  • Gift cards (Digital)
  • Custom, bulk, or wholesale orders (unless damaged upon arrival)

Refund Processing Time

After your return is approved and the candle is received:

  • Refunds are typically processed within 3–7 business days
  • The exact timing depends on your bank or card issuer

If you haven’t received your refund after 7 business days, please contact your bank and then email us at hello@truefaithnaturals.com if needed.

Order Changes & Cancellations

If you need to change or cancel your order, email hello@truefaithnaturals.com as soon as possible.

  • If your order has not yet shipped, we will do our best to modify or cancel it
  • If your order has already shipped, we may not be able to make changes

Do you offer custom or bulk orders?

Yes — for weddings, gifts, baby showers, churches, special events, or corporate gifting.

·         Please reach out at: hello@truefaithnaturals.com

Do you offer wholesale?

Wholesale opportunities are available upon request

  • Please reach out at: hello@truefaithnaturals.com
  • Burn quality
  • Safety
  • Performance
  • Longevity

It is simply proof that your candle is clean, authentic, and toxin-free.